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Refund & Return Policy
PetNest Store
Website: https://petsnests.com�
Email: store.awaked@gmail.com
Last Updated: July 2026
1. Overview
At PetNest Store, we are committed to providing quality pet products and excellent customer service. If you experience an issue with your order, we're here to help.
2. Return Eligibility
You may request a return, replacement, or refund within 14 days of receiving your order if:
The item arrived damaged or defective.
You received the wrong item.
Parts are missing and affect the product's functionality.
The product is significantly different from its description.
Your order is confirmed lost during transit.
Please contact us with your order number and clear photos or videos where applicable.
3. Damaged or Defective Items
If your order arrives damaged or defective:
Contact us within 14 days of delivery.
Provide photo or video evidence.
Once approved, we will provide either:
A free replacement, or
A full or partial refund, depending on the circumstances.
4. Incorrect or Missing Items
If you receive the wrong product or your order is incomplete, contact us within 14 days.
We will:
Send the correct item or missing parts, or
Issue an appropriate refund if necessary.
5. Lost Shipments
If your order does not arrive within the estimated delivery period, please contact us.
We will investigate with the shipping carrier. If the shipment is confirmed lost, we will provide either:
A replacement, or
A full refund.
6. Change of Mind Returns
If you wish to return an item because you changed your mind, please contact us within 14 days of delivery.
Returns for non-defective items may be accepted only if:
The item is unused.
It is in its original packaging.
It is approved by our support team.
Return shipping costs for change-of-mind returns are the responsibility of the customer unless otherwise required by applicable consumer laws.
7. Return Process
If a return is approved:
We will provide return instructions.
Items must be unused and in their original condition.
Return addresses may vary depending on the fulfillment location.
In many cases involving damaged, defective, or incorrect products, a replacement or refund may be provided without requiring the item to be returned.
8. Non-Refundable Situations
Refunds or replacements may not be available if:
An incorrect shipping address was provided by the customer.
The package was refused or left uncollected.
Delivery delays were caused by customs, severe weather, or other circumstances beyond our control.
Tracking confirms successful delivery unless the carrier confirms an issue.
9. International Shipping
PetNest Store works with trusted international fulfillment partners, including CJ Dropshipping.
Shipping times may vary depending on:
Destination country
Warehouse availability
Customs processing
Shipping carrier
10. Refund Processing
Approved refunds are processed within 5–10 business days to the original payment method.
Processing times may vary depending on your payment provider.
11. Contact Us
If you have any questions regarding your order, please contact us.
Email: store.awaked@gmail.com
Website: https://petsnests.com�