Refund policy

✅ REFUND & RETURN POLICY
PetNest Store
Website: petsnests.com
Email: store.awaked@gmail.com
Last updated: 2026
1. OVERVIEW
At PetNest Store, we aim to provide high-quality pet products and a smooth shopping experience.
If there is an issue with your order, please review our policy below. This policy is designed in accordance with our fulfillment process and international shipping standards.
2. RETURN ELIGIBILITY (14 DAYS)
We accept return or replacement requests within 14 days after delivery under the following conditions:
Product arrives damaged
Wrong item received
Missing parts affecting functionality
Product not functioning as described
Order not received within the estimated delivery time
All requests must include clear photo or video evidence.
3. DEFECTIVE OR DAMAGED ITEMS
If your item arrives damaged or defective:
Contact us within 14 days of delivery
Provide photo or video proof
We will offer:
Free replacement, or
Full or partial refund (depending on the situation)
Minor cosmetic issues or packaging damage that does not affect functionality may not qualify for a full refund.
4. WRONG OR MISSING ITEMS
If you receive an incorrect item or missing parts:
Contact us within 14 days
Provide order details and proof
We will either:
Resend the correct item, or
Offer a refund or partial refund
5. LOST OR DELAYED ORDERS
If your order is not delivered within the estimated delivery time (8–15 business days):
We will investigate the shipment with the carrier
If confirmed lost, we will offer a replacement or refund
If tracking shows “delivered” but you did not receive the package, please contact your local postal service first. Additional verification may be required.
6. CHANGE OF MIND / PERSONAL REASONS
We do not accept returns or refunds for:
Change of mind
Incorrect size ordered by the customer
Personal preference after receiving the product
Due to international shipping costs and logistics, we are unable to process returns for non-defective items.
7. EXCHANGES
We offer exchanges for:
Defective or damaged items
Incorrect items received
Exchanges are not available for personal preference or change of mind.
8. RETURNS PROCESS
In rare cases where a return is required:
Items may need to be returned to our fulfillment partner
Return approval will be provided on a case-by-case basis
Items must be unused and in original condition
In most cases, replacements or refunds are provided without requiring a return due to international shipping costs.
9. NON-REFUNDABLE CASES
We do not offer refunds or replacements in the following situations:
Incorrect shipping address provided by customer
Package refused or not collected
Delivery delays caused by customs or carrier issues
Tracking shows successful delivery
10. SHIPPING PARTNER NOTE
We use third-party fulfillment services (including CJ Dropshipping) to process and ship orders internationally.
Shipping times and methods may vary depending on destination country and warehouse availability.
11. REFUND PROCESSING TIME
If approved:
Refunds are processed within 5–10 business days
Refunds are issued to the original payment method
12. CONTACT
For any questions or support:
📧 Email: store.awaked@gmail.com
🌐 Website: petsnests.com