🚚 SHIPPING POLICY
PetNest Store
Website: https://petsnests.com
Email: store.awaked@gmail.com
Last Updated: July 2026
1. SHIPPING DESTINATIONS
We currently ship to customers in the following countries:
• Switzerland
• Germany
• Austria
• Netherlands
• Belgium
• Luxembourg
• United Kingdom
• United States
• Austraila
As our business grows, we may expand shipping to additional countries.
2. ORDER PROCESSING
Orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays.
3. ESTIMATED DELIVERY TIME
After processing, estimated delivery is generally 8–15 business days.
Delivery times may vary depending on:
• Destination country
• Customs clearance
• Carrier operations
• Warehouse availability
4. SHIPPING COST
We offer FREE shipping on all orders.
There are no additional shipping charges during checkout unless otherwise stated.
5. SHIPPING PARTNERS
PetNest Store works with trusted international fulfillment partners, including CJ Dropshipping, to process and ship orders.
Orders may be shipped from various fulfillment centers, including China or other available warehouses, depending on product availability and delivery efficiency.
6. ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 2–5 business days to become available.
7. CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges, if applicable, are the responsibility of the customer.
8. SHIPPING DELAYS
While we strive to meet our estimated delivery times, delays may occasionally occur due to customs inspections, severe weather, carrier delays, high shipping volumes, or other circumstances beyond our control.
If your order is significantly delayed, please contact us and we will assist in tracking your shipment.
9. LOST OR MISSING PACKAGES
If your tracking information shows your package as delivered but you have not received it:
• Check with household members or neighbors.
• Contact your local postal carrier.
• Contact our support team for further assistance.
If a shipment is confirmed lost by the carrier, we will work with you to provide an appropriate resolution.
10. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, delays or failed deliveries may occur. Please contact us immediately if you notice an error before your order is shipped.
11. CONTACT US
Email: store.awaked@gmail.com
Website: https://petsnests.com
