Shipping policy

🚚 SHIPPING POLICY
PetNest Store
Website:petsnests.com
Email: store.awaked@gmail.com
Last updated: 2026
1. SHIPPING DESTINATIONS
We currently ship to the following countries:
Switzerland 🇨🇭
Germany 🇩🇪
Austria 🇦🇹
Netherlands 🇳🇱
Belgium 🇧🇪
We may expand to additional countries in the future.
2. PROCESSING TIME
All orders are processed within:
1–3 business days (order verification, packaging, and dispatch)
Orders are not shipped on weekends or public holidays.
3. SHIPPING TIME
After processing, estimated delivery times are:
Switzerland: 8–15 business days
Germany: 8–15 business days
Austria: 8–15 business days
Netherlands: 8–15 business days
Belgium: 8–15 business days
Delivery times may vary depending on customs processing or carrier delays.
4. SHIPPING COST
We offer:
FREE SHIPPING on all orders
Shipping costs are covered by PetNest Store to provide a better customer experience.
5. SHIPPING METHOD
We use international logistics partners and suppliers such as CJ Dropshipping to fulfill orders.
Orders are typically shipped from overseas warehouses (including China or other fulfillment centers depending on stock availability).
6. TRACKING INFORMATION
Once your order is shipped, you will receive a tracking number via email.
Tracking information may take 2–5 business days to become active.
7. CUSTOMS, DUTIES & TAXES
In some cases, international shipments may be subject to customs duties or taxes depending on the destination country.
These charges are not included in the product price and are the responsibility of the customer.
8. DELAYED ORDERS
If your order is delayed beyond the estimated delivery time, please contact us at:
store.awaked@gmail.com
We will investigate the issue with the shipping provider.
9. LOST OR MISSING PACKAGES
If tracking shows that your order has been delivered but you have not received it, please:
Contact your local post office first
Then contact us for assistance
If tracking does not show delivery after an extended period, we will work with the shipping provider to resolve the issue.
10. INCORRECT ADDRESS
Customers are responsible for providing correct shipping information.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
11. CONTACT INFORMATION
If you have any questions about shipping, contact us:
Email: store.awaked@gmail.com
Website: petsnests.com